General Terms and Conditions of Sale

These General Terms and Conditions of Sale govern the offer and sale of products on our web site ("LessLoss.com").

The products purchased on LessLoss.com are directly sold by Liudas Motekaitis's via web site LessLoss ("LessLoss.com") according to the contract with Web Solutions.

This web site is managed and maintained by LessLoss and Web Solutions companies.

LessLoss is registered with the Companies' Register of Lithuania as Individual Activity No. (214)-618-867. The LessLoss registered office is located at Antanavos g. 2-13, LT-46280, Kaunas, Lithuania. Web Solutions is owner of this web site. Web Solutions UAB is registered with the Companies' Register of Lithuania, under code 302677534, VAT number: LT100007136210, registered address Topolių g. 2-56-2, Kaunas. LT-51370, Lithuania.

If you need any assistance, go to the Our Business Area, where you will find information on orders, shipping, on refunds and returning products purchased on LessLoss.com, a Newsletter, tips and other general information on the services provided by LessLoss.com. Remember that you can always contact LessLoss by e-mail: info@lessloss.com or Web Solutions at info@websolutions.lt. LessLoss is the direct seller of items on this web site.

For any other legal information, go to the sections: General Terms and Conditions of Use, Privacy Policy and Return Policy.

1. Our Business Policy

1.1 These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on LessLoss.com between the users of LessLoss.com and LessLoss.

1.2 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties which are on LessLoss.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from any third parties, we recommend that you verify third party terms and conditions of the web site from which you may be considering purchasing a product, since LessLoss shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of LessLoss.com and third parties.

2. How to Execute a Contract with LessLoss

2.1 In order to place an order for the purchase of one or more products on LessLoss.com, you must fill out the electronic order form and send it electronically to LessLoss, following the relevant instructions.

2.2 The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for the return of purchased products.

2.3 Contract shall be deemed to have been submitted upon the electronic receipt by LessLoss of your order form.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale.

2.5 The order form will be filed in our data base for such a period of time required in order to process your order and as provided by law. You may access your order form, free of charge and at any time, by clicking on the link called My Account at the bottom of every page on LessLoss.com.

2.6 Before placing the order form, you will be asked to identify and correct possible input errors.

2.7 The English language is offered for the execution of contracts with LessLoss.

2.8 After the contract has been executed, LessLoss will execute your purchase order.

2.9 LessLoss may not execute purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or orders for products that are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that LessLoss has not carried out your purchase order specifying the reasons thereof.

If the products displayed on LessLoss.com are no longer available at the time of your last access and once LessLoss has received your order form, LessLoss shall inform you within seven (7) days of receipt of your order of the unavailability of the ordered products.

If the order form has been sent and the price has been paid for items that are no longer available, you will be asked by e-mail whether you wish to wait for the product to be made available or get a refund for the sum you paid.

LessLoss is able in most cases to make available a product which is unavailable in 30 days. If the order form has been sent and the price has been paid for items that are no longer available, and you reject to wait for the new product to be made, LessLoss will refund you the sum paid.

2.10 By submitting an order form and contracting with LessLoss, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on LessLoss.com.

2.11 Sending the order form, you confirm to acknowledge and accept these General Terms and Conditions of Sale as well as of the further conditions contained on LessLoss.com through links.

2.12 Upon submission of order form, LessLoss shall send to you, via e-mail, a receipt of the purchase order, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' name and main characteristics, a detailed indication of the price, terms of payment, return right and shipping costs).

3. Warranties and Indication of Product Prices

3.1 The hand made products offered on sale on LessLoss.com may not exactly correspond to the image and colors because these products pictured on LessLoss.com are unique and handmade. Internet browser or the monitor used could also be the reason why products may not exactly correspond to their pictured representations on LessLoss.com. If you buy more than one product with the same name – some of the products will be slightly different from each other because of handmade technique.

3.2 Prices are subject to change. Check the final price of sale before sending the relevant order form.

3.3 Purchase orders from countries not included among those displayed on the countries drop down list cannot be accepted by LessLoss.

3.4 Should you decide to exercise your right to return purchased products, LessLoss will not accept returned products that have been altered from their original status or damaged.

4. Payments

4.1 Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.

4.2 PayPal. Customer may choose to pay via PayPal system. All details (for example your credit card number, expiration date, CVV code are subject to PayPal system itself) are part of PayPal system security. LessLoss owns a premier business account in the PayPal system. When a payment is made through LessLoss.com you are redirected to the PayPal system to enter your PayPal details and make payment via PayPal to us. LessLoss does not collect any credit card numbers, expiration dates or CVV codes.

The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account only when you place your order.

5. Discount Coupons

5.1 Discount coupons are personalized codes, also referred to as LessLoss Special Codes, which allow you to take advantage of a discount on your purchase on LessLoss.com.

5.2 The LessLoss Special Code input field is displayed on page „Payment Information“ during the checkout process: after you have added your chosen items into the shopping cart, proceeded to Step 2 in the checkout process, entering and applying your Special Code, if such code has been supplied to you. Only one Special Code can be used per order. Each Special Code is individual: it may have a number of use limitations, time limitations, etc. These are provided to each client whom such a code has been issued by LessLoss.

6. Shipping and Delivery of Products

6.1 For specific product shipping and delivery procedures, please visit My Account. Please read this section carefully. The information provided in this section forms an integral part of the General Terms and Conditions of Sale and, consequently, shall be deemed to be fully known and accepted by you at the time your order form is sent.

7. Customer Care

7.1 For any information or claims, LessLoss can be contacted via e-mail, at the address info@lessloss.com. For further information, go to Contact Us.

8. Returns

8.1 You are entitled to cancel the contract with LessLoss, without any penalty within 7 (seven) days of receipt of the products purchased on LessLoss.com if the products are returned for reasons that may be due to LessLoss, as in the case where the products have manufacturing defects or they have been erroneously delivered.

8.2 To cancel the contract and return the products you shall contact LessLoss via email at info@lessloss.com.

8.3 In this case, you shall return the products back to LessLoss within fifteen (7) days from the date the package was delivered to you.

8.4 The only costs you will have to bear are the shipping costs of the return should you decide to return the products due to an error made by LessLoss (see 8.1).

8.5 The return right - besides compliance with the terms and procedures described at par. 8.1, 8.2, 8.3 and 8.4 above - shall be deemed correctly exercised once the following conditions have been fully met:

LessLoss must have been contacted and informed thereof by email at info@lessloss.com;

products must be returned in their original packaging and condition;

returned products must be sent to LessLoss in a single delivery. LessLoss reserves the right not to accept products belonging to a single order returned and delivered at different times;

LessLoss must receive the goods within 30 days of the date you received the parcel.

8.6 If the return right is exercised in conformity with the provisions set forth in paragraph 8, LessLoss shall refund the sum paid for the returned products, net of any shipping costs for the delivery to you of the purchased products.

8.7 LessLoss shall refund sums already paid as soon as possible and in any case within 30 (thirty) days from the date on which it became aware of your decision to exercise your return right, we will promptly start the procedure for refunding the sums, after having confirmed that the terms and conditions stated above have been duly complied with, as indicated in paragraph 8.

8.8 In the event your return will not comply with the terms and conditions set out in paragraph 8 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to LessLoss; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to LessLoss. On the contrary, LessLoss shall be entitled to keep the products and withhold the sums already received.

9. Refund Times and Procedures

9.1 After the products have been returned, LessLoss shall check the conformity of the products with the conditions indicated in paragraph 8 above. When LessLoss is able to confirm that such conditions have been met, LessLoss shall send you the relevant confirmation of acceptance of the returned products by e-mail.

9.2 Whatever the term of payment used by you, the refund procedure shall be started by LessLoss within thirty (30) days from when LessLoss learns of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products are accepted and were indeed either incorrectly sent to you or contain manufacturing defects.

9.3 If the recipient of the products, as placed in the order form, is different from the individual who made the payment for such products, the sums paid shall be refunded by LessLoss to the individual who made the payment.

9.4 The currency exchange rate for the credit shall be the same as the currency exchange rate of the original debit and consequently you shall not lose out in terms of bank interest.

9.5 If you decide to return damaged or falsely sent products, you shall use trackable shipping services. You shall cover the shipping cost, and you will be responsible for any loss or damage to the products (howsoever caused).

10. Privacy

10.1 You will find information on how we process your personal data by clicking on Privacy Policy.

10.2 You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of LessLoss.com.

10.3 For further information on our Privacy Policy you can contact us at our e-mail address info@LessLoss.com or at our Contact Us link on LessLoss.com.

11. Governing Law

11.1 These General Terms and Conditions of Sale are governed by Lithuanian law related to e-commerce.

12. Amendments and updates

12.1 The General Terms and Conditions of Sale may be amended from time to time, in consideration of new laws and regulations but not limited thereto. The new General Terms and Conditions of Sale shall be effective as of the date of publication on LessLoss.com.